Caught In Customs

Frequently Asked Questions

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What screen size do we offer?

  • Standard is 12" x 15"
  • Large is 12.5" x 18"
  • Jumbo is 17.5" x 20"

What is the jumbo screen size?

CaughtIn Customs Jumbo screen size is for larger than normal printing.


How do I prep the files?

All Files must be 300 DPI or a Vector File. Preferred file types are .PSD, .TIF, .EPS, .AI, .PDF, and .JPG. Design should be sized to print. See File Prep for more info on how to prepare your order. Please see our file prep page for more details. Orders cannot be started until we have usable artwork.


What are setup fees?

Set up fees are the charges to align your job on each machine needed to complete the order. Screen printing requires screen fees, which you are charge for on your first order. These charges are also inclusive of your artwork separation fees, except in simulated process printing. When you reset a screen print order, your set up fees are significantly reduced as for ‘resets’.

Embroidery requires a digitized vector file. Once the file is digitized it can bu used over and over again at no charge with our company. Hats and tshirts require different machine set ups and different digitized files. We recommend digitizing fleece separately for thin shirts or athletic materials.


What is your turnaround time?

Typical turnaround time is 7-15 business days + shipping time. Turnaround time is only an estimate, is not guaranteed and starts when your order is paid for AND we have all information to complete your job. Complex designs or orders with extra add-ons may increase turnaround time. Allow for at least 3 additional days for interior printed tags. The most up-to-date turnaround time will be listed on your quote and invoice. If you have a deadline for your order, you must let us know when placing your order and a rush fee may imply. Taking longer than 24 hours to approve your digital proofs may delay your order. Any circumstances out of CaughtIn Custom's control (ie: weather delays, shipping errors by the supplier, etc.) may also require more time and are not factored into the initial turn around time estimate.


What are the minimums?

Screen printing:

12 pcs per color and location. *We recommend 50pcs on most designs for best pricing
  • Ex. 1 color front – 1 dz minimum
  • Ex. 3 color front, 5 color back – 8 dzn minimum

Embroidery:

  • 24 pcs min on 1st order
  • 12pcs min on reorder

Sublimation
& *Direct to Garment:

1 pcs min | *1 color samples will be printed with vinyl materials unless requested otherwise

Can I mix and match shirt & ink colors?

Yes. Different shirt colors are ok as long as the ink colors are the same. You must order at least 12 of each shirt color. If we need to change ink colors additional fees will apply.


Can I mix shirt sizes & do I need to order in dozens?

You can order as many different shirt sizes as you want and you DON'T have to order in dozens, unless otherwise stated. Certain brands require ordering in half dozens.


I want to print on a shirt that isn't listed.

Of course! We print on hundreds of different brands but to make it easy we only list the most popular ones. As long as we can get the blanks we will print it for you. Just drop us an email and we will see what we can do!


I'm missing a few shirts, what happened?

All orders can have up to 5% under run. Some shirts could be damaged during printing. Because of this, we cannot guarantee that you will receive 100% of the garments in your order. We strongly recommend ordering a few extras to account for this possibility. We always strive to give you everything you ordered, however, if there is a shortage with your order, we will refund or credit you for the difference.


Do I need to pay for my shirts now?

Yes. Your payment must be received before your order is printed.


Can you do (insert crazy idea here)?

Maybe. Why don't you send us a quick message and we'll see what we can do!

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